FAQ

1. What Is Physiotherapy?

Physiotherapy is the primary health care profession that promotes mobility, physical function and wellness. Physiotherapists are highly trained health care professionals, who have an advanced understanding of how the human body moves, what prevents its flexibility and ability to move, and how to restore its mobility. Conditions and disabilities that involve the joints, nerves and muscles are at the core of their specialty. Physiotherapists work with individuals of all ages to break down barriers to physical function, incorporating a wide variety of treatment techniques to guarantee long term results. An assessment followed by a personalized comprehensive treatment plan is the key to eliminating your pain, decreasing your physical limitations, treating your injuries and elevating your overall quality of life.

2. What does a physiotherapy initial assessment involve?

At Bayview Village Physiotherapy we start with a physical assessment to determine the level of your injury, or the severity of your condition to be able to assign you a suitable comprehensive treatment plan.

Your assessment will generally include:

  • A history profile of your injuries and conditions
  • Physical Functional Limitations
  • Pain and Movement Patterns
  • Muscle Strength
  • Joint Range of Motion
  • Neurological Evaluation
  • Examination of relevant X-ray and imaging reports (if applicable)
3. What does a physiotherapy treatment involve?

Depending on the severity of your physical problem and the nature of your treatment program, your treatment could range from days to weeks in length, and in extreme cases could be even longer. Your physiotherapist will determine how often you should be seen and what treatment techniques will be used.

Physiotherapy treatment plans will include some or all of the following techniques:

  • Physiotherapy
  • Ultrasound and other Electrical Modalities
  • Exercise Demonstration
  • Massage Therapy
  • Homecare Therapy
  • Chiropractic
  • Acupuncture
  • Education
4. What happens at my appointment?

At Bayview Village Physiotherapy, your initial visit will start with a thorough physical evaluation. This will be immediately followed by treatment so you can immediately benefit from your experience at our facility. Treatment itself may vary in techniques, depending on the type of injury that you are presenting us with. There may be education on your injury involved and information on how to optimize recovery. Usually, hands on treatment, modalities (like ultrasound treatment or acupuncture), and an exercise program are also part of the treatment.

5. How long does a treatment session take and how many appointments do I need?

As a new patient, you’ll have a one hour session to give time to your physiotherapist to perform the physical assessment, understand your injury/condition, determine a prognosis and come up with a suitable, convenient treatment plan after discussing it with you. Your follow-up sessions are 30-45 minutes in length and are all one-on-one with your therapist. The number of sessions you’ll need depends on your condition. At Bayview Village Physiotherapy, all of our patients are individually evaluated.

6. How should I dress? What do I need to bring with me?

We ask our patients to wear clothing appropriate to the type and area of injury. Yoga pants, shorts, t-shirts and tank tops are the most convenient and common clothes for physical therapy.

Please bring the following if applicable to your case:

  • Test reports or other medical documentation that might be helpful for your treatment planning
  • Extended health benefits card
  • Case manager’s name & contact information, claim number and extended health benefits information, if your condition is related to a work injury or an auto accident
7. How quickly can I be seen for my first appointment?

At Bayview Village Physiotherapy, we are usually able to see patients within 2 days from the time they contact us to book their appointment.

8. Will the treatment be painful?

Most patients seek physiotherapy treatment for pain relief. With a wide range of services and treatment techniques, your therapist, along with your cooperation, will achieve the best health results for you. At Bayview Village Physiotherapy, we aim at achieving long-term results with no pain recurrence in the future. However, depending on your type of injury or condition, some treatment techniques and modalities might cause slight discomfort during your treatment session or shortly after.

Patients are encouraged to communicate their response to the treatment with their therapist, so that they can adjust the treatment plan if necessary to help you get the most out of your sessions.

9. Do I need a doctor’s referral?

At Bayview Village Physiotherapy, we welcome patients with or without a referral. You do not require a doctor’s referral to receive physical care. However, patients are advised to check the details of their extended health benefits as some plans may require a physician’s referral in order to get treatment costs reimbursed.

10. Will You Contact My Doctor To Discuss Your Findings?

If we are asked to by our patient or by the referring doctor and with our patient’s permission, we will gladly share our clinical findings of your case with your doctor or any other member of your health care team.

11. I was referred to another physiotherapy clinic by my doctor. Can I come to your clinic instead?

At Bayview Village Physiotherapy, we welcome all patients, with or without a doctor’s referral. You may receive physiotherapy at any clinic of your choice. You are advised, though, to choose a physiotherapist, who’s registered with the College of Physiotherapists of Ontario, to guarantee quality and appropriate care.

12. What are the payment options?

We accept VISA, MasterCard, Interac debit and cash payments. Payment is required at the end of each session.

You will be given a receipt with your service provider’s information and registration number. This receipt can be used to claim your benefits if you have health insurance that covers your treatment.

If you do not have health insurance coverage, we recommend that you save your receipt for income tax purposes.

13. Does insurance cover physiotherapy?

If you have extended health benefits or have been injured as a result of an automobile accident, then your physiotherapy treatment will be likely covered. However, you are still advised to check the details of your coverage in your Extended Health Manual or speak to a Human Resources professional to ensure your insurance coverage agreement.

14. Do you treat people with auto insurance claims?

Yes, we would be happy to be your physiotherapy provider. We are able to bill your auto insurance provider directly for your treatment.